I am helping my 89 year old mom move from a PC to a Mac. She was using Outlook 2010 on the PC and has 5.2 GB of e-mail history she wants to be able to access on her Mac (she's never deleted anything, her computer files look a lot like her garage). I purchased Outlook 2016 and she's under strict instructions to use iMail going forward, and only use Outlook to access old messages (they had not been saved to her e-mail server, so importing the .pst file seemed to me to be the only way to get her e-mail history onto the new Mac).
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I copied the pst file to an external hard drive and then onto her Mac. I then imported the file into Outlook on the Mac. It says the import successfully completed (5.2 Gb took a long time). When I open Outlook, I see the .pst file listed in 'On My Computer', but when I click on the folder, there's nothing showing.
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All I'm looking for is the e-mail history....I already successfully copied her contacts, and she doesn't do anything else with product (tasks, calendar, etc). I dunno.....I did this successfully on my own PC to Mac conversion in 2013, has something changed since then?
Any suggestions? I did re-try the import, thinking maybe I didn't click Finish or something, but had the same result.
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